Privacy Policy

Personal Information

In order to process your order effectively, we collect the following personal information when you make an order –

  • Name
  • Company Name (if applicable)
  • Shipping and Billing Address
  • Phone Number
  • Email Address
  • IP Address

This information is stored with our hosting company, on the servers of our order management software company, as well as with our email service provider, and separate backup service. Along with the specifics of the item(s) you have purchased, this data is used by our team to process orders, assist with customer service enquiries, and monitor sales.

All of the above services are fully GDPR compliant and every effort is made to keep your information secure.

The data you supply us when making an order or filling out a contact form is submitted via an SSL encrypted connection.

We do not store any financial information, such as credit card numbers or bank account details. At checkout you will be redirected to either PayPal or Worldpay who will process your payments separately from this website. At no point are we given access to this information.

 

Your Rights

You have the right to request –

  • To have a copy of all of your personal information which is being stored
  • To have any of the information updated
  • To have all of your data removed from our systems

In order to carry out any of these requests we will have to ask for confirmation of your identity.

To make any of these requests please get in touch.

 

Security Breaches

Every effort is made to keep your data secure and out of the wrong hands. However, should there be a breach at any time and your data has been involved, both you and the relevant authorities will be contacted directly.

 

Marketing

Your data will never be sold to third parties.

If you have consented, we may contact you with marketing emails. These emails may be targeted based on the products which you have purchased from us in the past.

If you have been receiving marketing emails from us and would now prefer to opt-out, please contact us and we will remove you from our mailing list. You will also find a link to unsubscribe directly within any marketing email you receive.

 

Cookies & Tracking

This website uses essential cookies to enable shopping cart and account functionality. Whilst you are free to remove these cookies from your system, without these cookies the site will not function correctly.

We also use the Google Analytics service to monitor use of the website. Whilst this does not collect any personal information, cookies are used to enable the service.

When you first visit the site, you are given the option to allow either all cookies or only essential cookies to be stored. This preference will be stored for 1 year via a cookie on your system.

For more information, please view our full cookie policy.

We also recommend reading our terms and conditions.