Terms & Conditions

Payment

We require immediate payment for all purchases.

Payment can be made via your PayPal account or using a debit or credit card.

 

Delivery

Unless stated otherwise, your order will be dispatched via our chosen courier which usually takes 3-6 working days from postage date to arrive. Delivery dates cannot be guaranteed.

In certain circumstances, items may be dispatched separately or unboxed from outer retail packing. We do this to ensure we keep costs at a minimum, passing the savings on to you.

For Christmas deliveries, we recommend that you order by the 15th December. We will endeavour to dispatch all ‘in stock’ orders, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.

 

Cancellation of Orders

You may cancel your order at any time prior to your order being processed by contacting us during normal office hours. Our opening hours are 9am-5pm Monday to Friday.

You may also with draw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after you receive the product by contacting us directly ensuring that you quote your name, address and order reference number; or where you have already received the goods, returning the goods to Ink Trader provided the item is unopened, and in a resalable condition, together with the original invoice. You are responsible for any charges relating to returning the goods and are responsible for their safe arrival; we will not refund or replace an item if the item is not returned to us first. We encourage you to get proof of postage from your post in case an item is lost in the post.

Upon receipt of the goods Ink Trader will refund you the purchase price of the goods, minus the original postage fee and packing fee. If Ink Trader receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited (minus costs outlined above) by Ink Trader from your PayPal / credit card in relation to your order will be re-credited to that account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Ink Trader in the condition that they were in when delivered to you.

 

Returns

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on our website, Ink Trader shall, at its own discretion, make good any shortage or non-delivery, replace defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem within 30 days of delivery of the goods. Nothing in this clause affects your statutory rights.

If you have received a faulty item please contact us detailing your name, sales record number and fault description. If we are unable to assist in rectifying the fault we will provide you with a FREEPOST address and full instructions on how to return the item to our warehouse. Upon receipt we will send you a replacement or issue a refund as required.

If you have purchased an incorrect item please request a returns authorisation number by contacting us directly and we will send return instructions to you. Please be aware we are unable to accept goods back that have been opened, used or are not in a resalable condition.

 

Liability

Ink Trader does not accept liability (except as set out below) for any errors or omissions and reserve the right to change information, images, prices, specifications and descriptions of listed goods, products and services. Images of product packaging may vary from time to time for marketing purposes only, cartridges are not affected. Cartridge page yield is approximate and actual page yields will vary dependant on printer used, images printed and other factors.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price or specification. If you have been charged

for the item(s) but we have not dispatched it we will cancel and refund your order.
Ink Trader does not accept any liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and / or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Ink Trader.

 

Personal Information

In order to process your order effectively, we collect the following personal information when you make an order –

  • Name
  • Company Name (if applicable)
  • Shipping and Billing Address
  • Phone Number
  • Email Address
  • IP Address

This information is stored with our hosting company, on the servers of our order management software company, as well as with our email service provider, and separate backup service. Along with the specifics of the item(s) you have purchased, this data is used by our team to process orders, assist with customer service enquiries, and monitor sales.

All of the above services are fully GDPR compliant and every effort is made to keep your information secure.

The data you supply us when making an order or filling out a contact form is submitted via an SSL encrypted connection.

We do not store any financial information, such as credit card numbers or bank account details. At checkout you will be redirected to either PayPal or Worldpay who will process your payments separately from this website. At no point are we given access to this information.

Please read our full Privacy Policy.

 

Miscellaneous

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

All Intellectual Property Rights in the Site shall be owned by us absolutely. In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

 

Contact Us

If you have a query or need help in some way contact us using the details below.

Please note we are not available to answer messages outside office hours or over the weekend, bank holidays or during other holiday periods such as Easter or Christmas.

Opening Hours Monday-Friday 9am to 5pm

Email – support@ink-trader.com
Phone – 0845 257 1151